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Customer Care

  1. How to place an order in Bellelily? 06/28/2017 12:03:02 PM Ordering with Bellelily is simple, please see the following steps: When you find an item you would like to order, choose the color, size and quantity. Click the “Add to Cart” button....
  2. Can I change the size, color, or address after placing an order? 03/21/2017 17:40:02 PM To check the status of your order, log into your account where you will see the following order statuses: Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information. ...
  3. Can I cancel my order after placing it? 11/29/2016 10:16:27 AM Please Log In to your account and check your order status. Unpaid Orders: It is easy to cancel unpaid orders. Once you’ve logged into your account and found our order, click the “Delete” button...
  4. What privileges does a Wholesaler have? 11/29/2016 10:16:50 AM NOTE: Please leave a message on the checkout page with the headline “Wholesale Order” if you're placing a wholesale order...
  5. When will my account be charged for my Bellelily order? 11/29/2016 09:56:15 AM If your card is authorized, payment will be taken immediately, and you will receive an email confirming your order has been placed successfully...
  6. How can I check my order status? 03/21/2017 17:37:58 PM Log into your account and go to “My Orders”. You will see the following order statuses: Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days. Once the order is paid successfully, you will get an email with order confirmation and details...
  7. How can I add/delete items in the Shopping Cart? 11/29/2016 09:54:57 AM To ADD or DELETE items from your Shopping Cart, go to your Shopping Cart located at the top right corner of the page. You will see the following on your screen...
  8. Where is Bellelily located? 11/29/2016 09:56:36 AM Bellelily is an online fashion boutique that has seen rapid successful growth due to the popularity and quality of our products. Our team of fashion advisors are experts at sourcing high quality garments at cost effective prices. Every item is quality tested here in our warehouse ...
  9. What should I do if I forget my password? 03/21/2017 17:51:10 PM In the event that you forget your password or did not receive the password reset e-mail, you may proceed by doing the following: Return to the Sign In page...
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